Members

General Questions

• Stuck at home? Try KidPass' new Online Classes!
• How can I apply a gift card to my account?
• Do you offer Gift Cards?
• What are credits?
• How do I cancel a reservation?
• Are there additional fees?
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Membership

• How do I update my credit card information?
• Can I change my membership plan?
• I forgot my password, help!
• Can I pause my membership?
• Can I cancel my membership?
• Do you have a referral program?
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Corporate

• What if I want to buy more credits?
• What if I do not use all of my credits during my cycle?
• How do I upgrade or downgrade my plan?
• What happens if I am no longer an employee and I want to cancel or change my plan?
• How do I switch my membership over to a corporate plan if I'm a CURRENT or PREVIOUS member of KidPass?
• How do I sign up if I'm a NEW member of KidPass?

Semesters

• Can I use my credits for purchasing a semester?
• Do I need to present proof of purchase to the provider after I register for a semester on KidPass?
• What’s the refund policy for semesters?
• How do I schedule makeup sessions?
• Are semester dates, holidays and policies the same when purchased through KidPass?
• How will purchasing a semester affect my monthly KidPass membership?

Daycares

• ★ I'm interested in finding a Daycare. How do I get started?
• ★ How do I schedule a Daycare Tour?
• ★ How can I enroll for Daycare through KidPass?