First, make sure you're logging in your partner dashboard details and not your Zoom details. If you want to reset your password, log out of the KidPass Partner Dashboard. Then, click this link: https://kidpass.com/forgot-password.
After entering your email address, you will receive a separate email with reset password instructions. Going forward, you can use your current email address and new password when logging in. If you have any difficulty with this process, please let us know.