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Help Center
Members
General Questions
Stuck at home? Try KidPass' new Online Classes!
How can I apply a gift card to my account?
Do you offer Gift Cards?
What are credits?
How do I cancel a reservation?
Are there additional fees?
See all 11 articles
Membership
How do I update my credit card information?
Can I change my membership plan?
I forgot my password, help!
Can I pause my membership?
Can I cancel my membership?
Do you have a referral program?
See all 8 articles
Corporate
What if I want to buy more credits?
What if I do not use all of my credits during my cycle?
How do I upgrade or downgrade my plan?
What happens if I am no longer an employee and I want to cancel or change my plan?
How do I switch my membership over to a corporate plan if I'm a CURRENT or PREVIOUS member of KidPass?
How do I sign up if I'm a NEW member of KidPass?
Semesters
Can I use my credits for purchasing a semester?
Do I need to present proof of purchase to the provider after I register for a semester on KidPass?
What’s the refund policy for semesters?
How do I schedule makeup sessions?
Are semester dates, holidays and policies the same when purchased through KidPass?
How will purchasing a semester affect my monthly KidPass membership?
Daycares
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I'm interested in finding a Daycare. How do I get started?
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How do I schedule a Daycare Tour?
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How can I enroll for Daycare through KidPass?
Partners
General Partner Questions
Tips for KidPass Partner Success
How to get your first booking/increase bookings
How do KidPass Online Classes work for teachers?
What classes can I teach online?
Can I teach pre-recorded classes on KidPass Online Classes?
Do I have to pay for KidPass? How much can I earn as a teacher on KidPass Online Classes?
See all 7 articles
KidPass Digital Platform (KPDP)
Where do I host KidPass Online Classes?
Why should I use KidPass Digital Platform (KPDP)?
How do I start a class using the KidPass Digital Platform?
Can I still teach on KidPass Online Classes if I have my own Zoom account?
How do I add a link to my online classes (that don't use the KidPass Digital Platform)?
Activities
What is an ongoing class?
How do I make new online activities on my Partner Dashboard?
How do I change the details of one of my classes?
How do I make changes to my photos, descriptions, or social media links?
The drop-in price of my class changed. How do I update that?
How do I add or remove spots from a class?
See all 13 articles
Bookings
How do I add more sessions of an existing class?
How do I know if I have a booking?
How do I view past bookings?
Class Cancellations
How do I cancel a class?
Will I be paid if a KidPass member cancels their booking after the cancellation window has closed?
Ratings & Reviews
Where can I see our ratings and reviews?
There is an unwarranted review on my dashboard. Can I have it removed?
Troubleshooting Tips
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KPDP Zoom troubleshooting tips
I can't login to my Partner Dashboard. Help!
Payments
How am I paid?
When are payments sent?
There is an issue with my payment amount. What do I do?
KidPass Live Stage
What is KidPass Live Stage?
Why should I offer a free class on the KidPass Live Stage? Will it result in more bookings?
How is KidPass Live Stage different than my normal classes?
I’d love to be on Live Stage! How can I sign up?
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